TalkFAQ – Frequently Asked Questions about your brand
What is your MOQ (Minimum Order Quantity)?
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We do not require MOQ for wholesale orders with our available factory designs.
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For OEM/custom designs, the MOQ depends on the complexity, usually from 2,500 pcs per style
How long does production take?
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Samples: 7–10 days depending on design
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Bulk production: normally 4–6 weeks after sample approval, depending on order size and style
Do you provide samples before bulk production?
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Yes. Samples are available for quality confirmation before mass production
How do you ship the orders?
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We mainly ship by full container (FCL) or less than container (LCL) via reliable logistics partners
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Orders can be shipped FOB from Vietnam to your port, or by other terms upon request
What are your payment terms?
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Samples: Free of charge. Customers only pay the shipping cost
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Bulk Orders (Preferred): 30% deposit upon order confirmation, 70% balance within 10 days after shipment against copy of Bill of Lading (B/L) via T/T (bank transfer)
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Large Orders: L/C can be accepted for high-volume contracts
Can I customize the hats with my own logo or design (OEM)? Yes. We provide OEM/private label services, including:
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Custom ribbons, logos, and labels
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Special shapes and weaving styles
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Packaging with your brand identity
Are your products certified?
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Yes. Our factory has passed SMETA 4-Pillar audit, ensuring compliance with international standards of ethics, labor, environment, and business practices
Do you support small trial orders?
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Yes. We accept small trial orders for available designs to help new buyers test our products before placing larger container orders